- Maintain client relationships through product support over the phone.
- Respond to incoming calls and email from end users.
- Manage effectively all incoming incidents in a customer service environment
- Gather information from customers, troubleshoot technical issues
- Native level of French
- Team player
- Willingness to learn and apply new technologies
- Analytical skills with demonstrated problem solving ability desired
- Ability to operate in high pressure situations
- Good technical skills and knowledge preferable
- Excellent communication skills
If you are interested in this job position, please send your CV to my email: firstname.lastname@example.org